Refund policy

Last Updated: 23 August 2026

At GGSTORE, we want you to be satisfied with your purchase. If you would like to return a product or experience an issue with an order, please review the policy below.

1. 7-Day Return Period

Customers may request a return within 7 days from the date the order is received.

To be eligible for a return, the product must:

  • Be returned within 7 days of receiving the order.

  • Be in its original packaging.

  • Include all original accessories, cables, manuals, parts, and items included with the product.

  • Be in the same condition in which it was received.

  • Not have been damaged, modified, or misused by the customer.

  • Have proof of purchase or a valid GGSTORE order number.

Return requests made after the 7-day return period may not be accepted for unwanted or change-of-mind products.

2. Unwanted / Change-of-Mind Returns

If the product is not defective or damaged and the customer simply no longer wants the product, it may be returned within the 7-day return period as long as it meets the return conditions above.

For unwanted or change-of-mind returns:

  • The customer is responsible for the delivery/collection charges associated with returning the product.

  • Original delivery charges are non-refundable where applicable.

  • The product must be returned with its original packaging and all included accessories.

  • GGSTORE may inspect the product before approving the return and refund.

If a returned product is damaged, incomplete, heavily used, modified, or not returned with its original packaging, GGSTORE reserves the right to refuse the change-of-mind return.

3. Defective or Faulty Products

If a product is defective, faulty, or does not match the specifications advertised at the time of purchase, please contact GGSTORE as soon as the issue is discovered.

Defective products will be handled in accordance with applicable consumer protection laws in Qatar and any applicable product warranty.

Depending on the situation, the solution may include:

  • Repair of the product;

  • Replacement of the product; or

  • Return and refund of the product.

For a confirmed manufacturing defect or fault that was not caused by the customer, GGSTORE will cover the applicable return/replacement delivery charges.

The 7-day change-of-mind period does not remove any rights a customer may have regarding defective products under applicable Qatar consumer protection law.

4. Damaged or Incorrect Orders

If you receive:

  • A damaged product;

  • The wrong product;

  • The wrong color or model;

  • A product with missing parts or accessories; or

  • An order that does not match what you purchased;

please contact GGSTORE as soon as possible.

Customers may be asked to provide clear photos or videos showing the issue, as well as their order number.

Once the issue has been verified, GGSTORE will arrange the appropriate replacement, return, or refund.

If the mistake or damage is the responsibility of GGSTORE or occurred before the order was received, the customer will not be charged the return or replacement delivery fee.

5. Products Damaged by the Customer

Returns, replacements, or free repairs may not be available where the product has been damaged due to:

  • Accidental damage;

  • Drops or impact;

  • Liquid or water damage;

  • Improper use;

  • Improper installation;

  • Unauthorized repairs or modifications;

  • Electrical damage caused by improper use;

  • Failure to follow the manufacturer's instructions; or

  • Any other damage caused after the product was received by the customer.

Manufacturing defects are treated separately from customer-caused damage.

6. Original Packaging

Original packaging is required for change-of-mind returns.

The product should be returned with:

  • Original box/packaging;

  • Accessories;

  • Cables;

  • Manuals;

  • Included adapters or dongles;

  • Any other items originally supplied with the product.

Please keep the original packaging during the 7-day return period in case you decide to return the product.

7. Inspection of Returned Products

All returned products may be inspected by GGSTORE before a refund, replacement, or exchange is approved.

The inspection may check:

  • Product condition;

  • Physical damage;

  • Missing parts;

  • Serial numbers;

  • Signs of misuse;

  • Included accessories;

  • Original packaging; and

  • The reported defect, if applicable.

If a product is claimed to be defective but testing confirms that it is functioning normally, the return may instead be considered a change-of-mind return if it is still within the 7-day return period and meets the applicable conditions.

In that case, the customer will be responsible for the applicable delivery/collection charges.

8. Refunds

Once an eligible return has been received, inspected, and approved, GGSTORE will process the refund.

Refunds will normally be returned using the original payment method where possible.

The time required for the refund to appear may vary depending on the customer's bank, card issuer, or payment provider.

For payment methods that cannot be directly reversed, GGSTORE may arrange another suitable refund method with the customer.

9. Delivery Charges

Unwanted / Change-of-Mind Product

If the product is not defective and the customer simply wishes to return it:

The customer pays the applicable return delivery or collection charges.

Original delivery fees are non-refundable where applicable.

Defective, Damaged, or Incorrect Product

If the product has a confirmed manufacturing defect, was damaged before delivery, or GGSTORE delivered an incorrect product:

GGSTORE will cover the applicable return or replacement delivery charges.

10. Exchanges

A customer may request an exchange within the 7-day return period provided the product meets the applicable return conditions.

Exchanges are subject to product availability.

If the replacement product costs more than the original product, the customer must pay the difference.

If the replacement product costs less, any applicable difference will be handled according to the original payment method and GGSTORE's refund process.

For exchanges requested simply because the customer changed their mind, the customer is responsible for the applicable delivery charges.

11. Order Cancellations

Customers may request to cancel an order before it has been dispatched for delivery.

If the order has already been dispatched, it may no longer be possible to cancel the delivery.

After receiving the order, the customer may request a return under the conditions of this policy.

Any applicable delivery charges may remain payable for cancellations made after an order has already been dispatched.

12. Promotional, Sale & Discounted Products

Products purchased during a sale, promotion, or using a discount code may still be returned within the 7-day return period provided they meet the conditions of this policy.

The refund amount will be based on the actual amount paid by the customer after any applicable discounts.

Defective products remain subject to applicable consumer rights regardless of whether they were purchased at full price or on promotion.

13. Bundles & Free Gifts

If an unwanted product was purchased as part of a bundle or promotion that included a free product or gift, all applicable bundle items and free gifts must also be returned in their original condition.

If part of a promotional bundle is not returned, GGSTORE may adjust the refund amount where appropriate.

14. Warranty Claims

Some products sold by GGSTORE may include a manufacturer's, supplier's, or GGSTORE warranty.

Warranty coverage varies depending on the product.

Warranty coverage generally applies to manufacturing defects and does not cover damage caused by misuse, accidents, liquid damage, modifications, or improper handling.

A warranty is separate from the customer's mandatory rights under applicable Qatar consumer protection law.

15. How to Request a Return

To request a return, exchange, refund, or report a defective product, contact GGSTORE through one of our official customer service channels.

Please provide:

  • Your name;

  • Your GGSTORE order number;

  • The product you wish to return;

  • The reason for the return; and

  • Photos or videos if the product is damaged, defective, or incorrect.

Please contact GGSTORE before sending or returning a product so we can provide the correct return instructions.

16. Proof of Purchase

A valid proof of purchase may be required to process a return, refund, exchange, or warranty request.

This may include:

  • GGSTORE order number;

  • Order confirmation;

  • Invoice;

  • Receipt; or

  • Other reasonable proof that the product was purchased from GGSTORE.

17. Consumer Rights

This Refund & Return Policy is intended to operate in accordance with applicable consumer protection laws and regulations in the State of Qatar.

Nothing in this policy is intended to remove or limit any mandatory consumer rights provided by Qatar law.

If any part of this policy conflicts with a mandatory requirement under applicable Qatar law, the applicable legal requirement will take priority.

Contact GGSTORE

For any return, refund, exchange, or product issue, please contact us using the official contact information available on:

ggstoreqa.com

GGSTORE – Gaming Accessories in Qatar